Frequently Asked Questions

Here we answer your most frequently asked questions: shipping, payment, security, products...

If you can't find the answer you're looking for, you can ask your question by contacting us directly via our contact form or by phone at 04 37 04 25 43.

Ordering & Shipping

Frequently asked questions about orders, shipping, and payment.

What are your delivery times?

Any order placed before 1:00 PM is shipped the same day and delivered within 24 hours via Chrono 13, with delivery by 1:00 PM the following day. Orders placed after 1:00 PM are shipped the next day. For international shipments, delivery times vary by country, but on average take 72 hours; delivery to French overseas departments and territories may take longer, depending on customs clearance procedures.

How do I pay for my order?

You can pay for your order by credit card or bank transfer. For payments made by bank transfer, your order will not be shipped until we receive the payment.

Return and Refund Policy

Thitan will cover the cost of a refund or exchange under certain conditions (shipping issues, damage). Please note: you may only return products that have not been used or opened (if you are not satisfied with the appearance of a bouquet, do not open it; inspect it through the vacuum-sealed bag and contact us to arrange a return).

How can you contact us if you have a problem?

If you have any questions, please contact us by phone at 04 37 04 25 43 or by email at hello@thitancbd.com.
If you would like to discuss our products, you can contact your sales representative directly by searching by department or country for France and Europe: 

I’d like to order CBD from another country. How does that work?

For several years now, we’ve been shipping CBD products—which are legal in those countries—to various European countries and French overseas departments and territories. CBD flowers, oils, gummies, capsules… any product that’s 100% legal in your country can be shipped to you—just place your order, and Thitan will take care of the rest!

We handle all customs formalities and the necessary arrangements to ensure your shipment goes smoothly. All you have to do is sit back and relax at home while you wait for your products to arrive—whether in Saint Martin or Germany, Thitan has you covered!

How are your CBD flowers packaged for shipping?

We take great care and precision when shipping CBD flowers. To prevent any loss of quality or aroma during transport, all our flowers are shipped in double vacuum-sealed bags, then packed in a cardboard box that is wrapped in black plastic film.

We are very familiar with the challenges associated with shipping: theft, loss, seizure for inspection, and so on. Our logistics team handles package shipments on a daily basis, and our current system is highly efficient.

Products & Services

Frequently Asked Questions About Thitan CBD Products and Services

What types of CBD products do you offer?

Our meticulous, global sourcing allows us to offer a wide range of CBD products, enabling you to reduce the number of suppliers you work with. Why deal with five suppliers when you can have a single point of contact offering all the products you need at the best price?

Here are the product lines we offer: Flowers, resins, pollen, D9THC gummies, pre-rolled joints, oils, capsules, herbal teas, CBD candies, moonrock, pet products…

How do you ensure that your products comply with the law?

We work exclusively with manufacturers and producers—no middlemen. This allows us to carefully vet the partners we work with to ensure the legality of the products they produce. Whether it’s flowers, oils, or gummies, product quality and legality are our top priorities.

Tous nos produits contenant du THC sont donc conformes aux normes françaises (<0,3% THC), analysés après production par le fabricant et contre-analysés par Thitan dès leur réception.

We take great care to work with precision, ensuring end-to-end traceability through batch numbers, best-before dates, and expiration dates on our products. This allows us to issue product recalls if necessary and always know which product was shipped to which customer, even months after shipment.

We continuously monitor legal developments and assist our clients in designing packaging and formulating oils to ensure compliance with applicable laws and guidelines, particularly those issued by ANSES and the DGCCRF.

Which products sell the best?

It all depends on your business and your target audience. The CBD market is a young and constantly evolving market; new products emerge every year, and a new type of customer base is emerging. It’s therefore difficult to tell you what sells best without really knowing who your core target audience is.

However, in 2026, market trends appear to be shifting toward CBD flowers, highly concentrated CBD resins (40–50% CBD or CBN), and D9THC gummies in the recreational sector. For wellness products, CBD capsules with specific formulations andCBD sleep oil with melatonin are our top sellers by volume.

If you would like more specific recommendations, please feel free to contact our team so we can suggest the products best suited to your target audience. With five years of market experience and extensive product knowledge, we can provide you with precise advice.

Do you offer a packaging service?

We have been offering product packaging services for several years now for all our products. We can design custom bags for you—from concept to print—and handle the packaging of your products, such as flowers, resins, oils, or gummies.

In fact, we handle logistics for several CBD brands, for whom we prepare and ship hundreds of packages every day by processing orders from their websites, for example.

If you would like a customized quote for packaging and/or inventory management, please don’t hesitate to contact us.

Do you create packaging or designs for CBD brands?

This is one of our most popular services! We offer a wide range of design services, from graphic design for flower bags or oil cartons to the complete development of your brand identity for your brand’s creation.

We can guide you through every step of the process in building your brand—from designing your logo and packaging to the final packaging of your products. Our in-house design team is ready to bring all your ideas to life, no matter how outlandish they may seem!

Feel free to request a personalized quote.

Who is Thitan CBD?

If you're ever unsure about who we are and what we offer, here are some frequently asked questions on the subject.

Wholesaler, retailer, trader, supplier… What exactly is your role in the CBD market?

That’s a good question—one that’s rarely asked! We describe ourselves as a wholesaler in the CBD market, but the definition of that term often varies from person to person.

To us, a wholesaler is a business that sources its own products and stays on top of legal and product trends to ensure it’s always up to date on the latest developments and can offer its customers high-quality, trendy, and—most importantly—legal and safe products.

Many “wholesalers” or “resellers” actually purchase their products from other wholesalers, so they are more accurately described as “traders.” We work directly with CBD producers and manufacturers of finished products (gummies, oils, capsules, etc.), and we even produce our own resins, for example. This allows us to offer excellent prices since we are the only intermediary between the producer and the end customer.

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